Getting Customers · First-Hand
Anyone can build an app now. Getting it to customers is the hard part.
Building is abundant now. Attention and trust are not. What getting customers actually looks like, from the Kasi Move launch.
By Tsholo Monyausi ·
A few months ago, just after 8pm, I was at my mother's place and I wanted a kota.
Not a chain-store burger. A proper kota, made by somebody in the community. Every spot was closed.
I asked why. The vendors gave me the same answer in different words. They close early because nobody delivers. The big delivery apps take around 30% of every order (that is the number vendors give me, from their own experience), and phone orders for collection often never get collected. You make the food, and then the person doesn't come.
So I did what these times allow. I built an app.
Kasi Move lets a food vendor open their own stall on a phone: load the menu, set the prices, take orders. The vendor keeps 100% of every sale. No commission, ever. The customer pays the vendor directly, and a delivery guy from the community, somebody the customer knows by face, brings the food. Nobody ducks a neighbour.
The app works. It is live at move.kasiaihub.com.
What nobody puts in the build videos is the morning after. The app sits there, working, and nobody knows it exists.
That quiet is where the real business starts. Building the app, I have learnt, was the easy part.
Building is not the mountain anymore
I am not a developer. I spent twenty years designing learning programmes, and I built a working ordering app with AI tools. It took weeks of evenings, real testing, and more corrections than I want to admit. It did not take a developer, a funder, or anybody's permission.
That is now true for you too, whatever your business is. The website, the booking system, the costing model, the app: you can build them. Building has become abundant. So the edge is no longer who has the best tools. Everyone can have the tools now.
I also care deeply about schools and how children learn, and we write about that on our sister site, mypsquared.com - including the story of the app we built there and then scrapped, and why that was the best decision we made.
The mountain moved
Here is what nobody tells you when you start: an app with no customers is not a business. It is a project.
Attention is the thing in short supply now. Not ideas. Not code. Attention.
And the people I built Kasi Move for are not sitting on my website waiting to be impressed. A kota vendor is cooking. Up before the sun, on their feet all day, phone time is TikTok and WhatsApp between orders. If I want them, I have to go there.
What getting customers actually looks like
This is my real day, not a theory.
I open TikTok and find food vendors. I watch each video to the end, because my comment has to be about their actual food: "Your food looks proper! How are people ordering from you?" The target is twenty a day.
TikTok does not let me put a working link in a comment. A link in my bio needs 1,000 followers, and I am not there yet. So the comment has one job: make the vendor curious enough to talk to me.
Two days later, I send the same vendors a direct message. "I left a comment on your post." In the DMs, the link works.
Then it moves to WhatsApp. And if they say yes, I set up the stall myself: the menu, the photos, the prices. I am setting up the first hundred stalls with my own hands, because that is where you learn what the next thousand will need.
Every name goes into a spreadsheet: commented, replied, ad sent, explainer sent, stall set up, paid. Before I write to anyone, I check the sheet so nobody hears from me twice.
Most evenings, the replied column looks exactly how I left it in the morning. That is not the system failing. That is the system. The work is showing up again tomorrow.
What I have learnt so far
My customers were never coming to my website. I wanted vendors to find me there. They live on TikTok and WhatsApp, so that is where I sell.
The platform makes the rules. No links in comments. No bio link before 1,000 followers. I learnt those the slow way, and they decided what my first move could be.
Nobody buys from an introduction. The first message is a hello. The sale lives in the follow-up.
No advert can set up a stall. The first customers come by hand. It is slow. It is also how you find out what people actually need.
Their pain writes the pitch. I do not explain apps to vendors. I say: you keep 100% of every sale, no commission, ever. They already know what the 30% feels like. When your pitch answers a pain they already carry, you don't have to be clever.
The part AI cannot do
AI built the app with me. It helps me write the comments and keep the sheet. I am not going to pretend otherwise.
But AI cannot make a vendor trust me. Trust is built one conversation at a time. It is slow. Right now, it is the whole job.
That is why, when we train entrepreneurs at kasiAIhub, we don't start with the tools. We start with your customer: who they are, where they are, and how you reach them. The tools are the easy part now. The customer is the hard part.
The honest maths
Building the app took weeks. Getting it to customers takes longer.
If you are building something right now, plan for that. Half of your energy makes the thing. The other half finds the people. Most of us only plan for the first half.
Frequently asked questions
Can you really build an app without a developer?
Yes. I built Kasi Move with AI tools, and I am a learning designer, not a developer. But "without a developer" does not mean "without work". It took weeks of building, testing and fixing, and every decision about what the app does was still mine.
What is distribution?
Everything between "the product exists" and "a stranger pays for it". The comments, the direct messages, the follow-ups, the setup, the spreadsheet. Building makes the product. Distribution makes it a business.
How do I find my first customers?
Go where they already spend their time, and talk to them one by one. Follow up, because the first message is just an introduction. Keep a simple list of everyone you contact, so nobody gets forgotten or annoyed twice.
Why don't kasi food vendors just use the big delivery apps?
Cost and coverage. Vendors tell me the big apps take around 30% of every order, and delivery coverage in the townships is patchy. Bolt Food left South Africa completely at the end of 2023. For a lot of vendors, the big apps were never really an option.
Can AI do my sales and marketing for me?
It can help you write, plan and keep track. It cannot make people trust you. You still have the conversations, and you still do the follow-up.
Sources: vendor conversations from the Kasi Move launch; Bolt Food's South Africa exit reported by MyBroadband, 10 November 2023.
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